HillwayCare
HillwayCare is Zimbabwe's specialist responsible-gambling and player-wellbeing infrastructure — a connected pathway from early education through to professional care, built for gambling operators to offer their players without becoming a clinical provider themselves.
Message us directly — first-line support, confidential and at your own pace.
Speak to a trained support professional — for anyone who'd rather talk it through.
No airtime for a call or data for WhatsApp? A text reaches us the same way.
People enter at the lowest appropriate level of support and are escalated only when their needs require it — so a first conversation is never a dead end, and a crisis is never missed.
Difficulties can build quietly — HillwayCare gives operators the infrastructure to notice earlier and respond well, rather than leaving players to manage it alone.
By the time distress is visible at the table, it has usually been building for a while — in the account activity, the late-night sessions, the chasing bets. HillwayCare exists for everything between "still in control" and "in crisis": the quiet, earlier window where a conversation actually helps.
That's the gap operators can't close alone, and the one HillwayCare is built to fill.
Each level is delivered by the people qualified to deliver it — nobody at HillwayCare works beyond their competence, and nobody in genuine crisis waits for the "right" department.
Delivered by HillwayCare
Trained HillwayCare support professionals
Trained HillwayCare coaches
Qualified counsellors
Qualified psychologists
Psychiatrists, addiction specialists, rehabilitation services
Immediate safety, always first
Operators keep their regulatory and account-management responsibilities. HillwayCare provides the specialist support infrastructure around the person.
Where there is an immediate safety concern — suicidal statements, self-harm risk, extreme distress or danger — HillwayCare personnel connect the individual to appropriate emergency or professional support immediately, and document and follow up afterward, within their training and competence.
Frontline personnel never:
Shame or judge the individual
Argue with the person
Encourage further gambling
Suggest gambling can recover losses
Promise reimbursement
Attempt treatment beyond their competence
The initial focus stays tightly defined around responsible gambling — credibility first, breadth after.
Contact centre, dedicated channels, first-line support, coaching, professional referral network, operator SOPs, training, QA and reporting.
Broader addiction support, family support, financial wellbeing, mental wellbeing, and an expanded professional referral network.
Digital support, online counselling coordination, national awareness programmes, employer wellbeing and community partnerships.
HillwayCare sits beside the gambling industry, not inside it — a B2B service operators and stakeholders fund so their players never have to pay for first-line support.
Retainer, shared-industry, per-service, project or hybrid arrangements — flexible commercial models built around what an operator or association actually needs, not a one-size fee.
Zimbabwe's gambling industry currently has no coordinated player-support infrastructure. HillwayCare is built to be the first credible, professional one — starting narrow, expanding deliberately.
From responsible-gambling support today, to broader addiction and wellbeing services, to a national wellbeing platform — each phase funded by proof from the one before it.
Built-in QA, case reviews and management reporting mean sponsors see real service-level performance and impact, not just a goodwill line item.
Leave your name and number and what's on your mind — a member of the HillwayCare team will follow up. This goes straight to our support team, not a public inbox.
Whether you're an operator exploring an outsourced RG programme, or a professional interested in joining HillwayCare's referral network — start the conversation.
Someone listens. Someone understands the concern. Someone identifies the appropriate next step. Someone connects the person to the right level of support — and, where appropriate, someone follows the pathway through.